{"id":966,"date":"2025-05-15T15:00:04","date_gmt":"2025-05-15T15:00:04","guid":{"rendered":"https:\/\/nextleague.com\/?p=966"},"modified":"2025-05-16T17:33:27","modified_gmt":"2025-05-16T17:33:27","slug":"gen_z_is_here","status":"publish","type":"post","link":"https:\/\/nextleague.com\/es\/gen_z_is_here","title":{"rendered":"Gen Z Is Here | Unlocking This Critical Emerging Consumer Without Deprioritizing Your Current Revenue-Generating Fanbase"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Choosing Between The Current And Next Generation Of Fans? It Doesn\u2019t Have To Be A Binary Decision<\/h2>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-text-color has-link-color wp-elements-d5f4d120b0d0e50f1e4bc882a19b3a4c\" style=\"color:#008a00\"><em><strong><em><strong>\u201cHow do we serve our current revenue-generating fans while also capturing the next generation?\"<\/strong><\/em><\/strong><\/em><\/p>\n<\/blockquote>\n\n\n\n<p>We frequently hear this type of question.&nbsp; Engaging fanbases with different behavioral patterns and psychographics certainly increases operational complexity.&nbsp; Understandably, many sports teams and leagues have focused on today\u2019s revenue generating fans.&nbsp; However, your fan engagement strategy doesn\u2019t have to be an \u201ceither\/or\u201d decision between engaging today\u2019s core sports fans (Millennials and older) or the next generation (Gen Z and younger).&nbsp;&nbsp;<\/p>\n\n\n\n<p>Teams and leagues can efficiently cater to multi-generational fan needs by applying data<sup data-fn=\"c5051e9e-5563-4310-87f3-f222adc6c5d6\" class=\"fn\"><a id=\"c5051e9e-5563-4310-87f3-f222adc6c5d6-link\" href=\"#c5051e9e-5563-4310-87f3-f222adc6c5d6\">1<\/a><\/sup>-driven automated personalization alongside their integrated strategies and tactics.&nbsp; This type of approach is crucial to position your organization for sustainable growth as Gen Z emerges and becomes an increasingly critical consumer over the next decade.<\/p>\n\n\n\n<div style=\"height:64px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">The Opportunity | Gen Zers Are Becoming Critical Revenue-Generating Fans Over the Next Decade<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/nextleague.com\/wp-content\/uploads\/2025\/05\/2025-NL-NEXT-GEN-FANS-large-1024x724.png\" alt=\"\" class=\"wp-image-971\"\/><\/figure>\n\n\n\n<p>Sports organizations, who haven\u2019t been intentional about engaging Gen Zers, are at risk of missing out on this important emerging consumer.\u00a0 The youngest Gen Zers are reaching adulthood within the next decade.\u00a0 Further, U.S. Gen Zers already have an estimated annual spending power of $360 billion<sup data-fn=\"7579bbaa-5722-418f-bdb9-0a2579ac64dc\" class=\"fn\"><a id=\"7579bbaa-5722-418f-bdb9-0a2579ac64dc-link\" href=\"#7579bbaa-5722-418f-bdb9-0a2579ac64dc\">2<\/a><\/sup>.\u00a0 In comparison to other generations, Gen Zers\u2019 expenditures are also projected to grow the most through 2035<sup data-fn=\"a2d18466-f234-4f43-95ce-fbcfa1ecd937\" class=\"fn\"><a id=\"a2d18466-f234-4f43-95ce-fbcfa1ecd937-link\" href=\"#a2d18466-f234-4f43-95ce-fbcfa1ecd937\">3<\/a><\/sup>.<\/p>\n\n\n\n<p>This emergence of Gen Z as a crucial consumer is directly impacting key sports revenue streams, from media and ticket sales to sponsorships and beyond.\u00a0 Gen Zers\u2019 digital-first consumption habits have already contributed to the disruption of the media landscape.\u00a0 Their attraction to live sporting events is demonstrated by their willingness to attend games more consistently and pay higher ticket prices<sup data-fn=\"5360f0fd-1e95-44d1-b3fa-779869bafaab\" class=\"fn\"><a id=\"5360f0fd-1e95-44d1-b3fa-779869bafaab-link\" href=\"#5360f0fd-1e95-44d1-b3fa-779869bafaab\">4<\/a><\/sup>.\u00a0 Additionally, as authenticity-driven, diverse, and socially conscious consumers, Gen Zers can be elusive to brands, so sports organizations that display meaningful engagement with this demographic are securing impactful sponsorship deals (e.g., Overtime\u2019s range of partnerships from e.l.f Cosmetics to Adidas).<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"819\" height=\"1024\" data-id=\"995\" src=\"https:\/\/nextleague.com\/wp-content\/uploads\/2025\/05\/DSC06911-819x1024.png\" alt=\"\" class=\"wp-image-995\" srcset=\"https:\/\/nextleague.com\/wp-content\/uploads\/2025\/05\/DSC06911-819x1024.png 819w, https:\/\/nextleague.com\/wp-content\/uploads\/2025\/05\/DSC06911-240x300.png 240w, https:\/\/nextleague.com\/wp-content\/uploads\/2025\/05\/DSC06911-768x960.png 768w, https:\/\/nextleague.com\/wp-content\/uploads\/2025\/05\/DSC06911-1228x1536.png 1228w, https:\/\/nextleague.com\/wp-content\/uploads\/2025\/05\/DSC06911-10x12.png 10w, https:\/\/nextleague.com\/wp-content\/uploads\/2025\/05\/DSC06911.png 1574w\" sizes=\"auto, (max-width: 819px) 100vw, 819px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"819\" height=\"1024\" data-id=\"990\" src=\"https:\/\/nextleague.com\/wp-content\/uploads\/2025\/05\/662567_v2-819x1024.jpeg\" alt=\"\" class=\"wp-image-990\" srcset=\"https:\/\/nextleague.com\/wp-content\/uploads\/2025\/05\/662567_v2-819x1024.jpeg 819w, https:\/\/nextleague.com\/wp-content\/uploads\/2025\/05\/662567_v2-240x300.jpeg 240w, https:\/\/nextleague.com\/wp-content\/uploads\/2025\/05\/662567_v2-768x960.jpeg 768w, https:\/\/nextleague.com\/wp-content\/uploads\/2025\/05\/662567_v2-1229x1536.jpeg 1229w, https:\/\/nextleague.com\/wp-content\/uploads\/2025\/05\/662567_v2-10x12.jpeg 10w, https:\/\/nextleague.com\/wp-content\/uploads\/2025\/05\/662567_v2.jpeg 1638w\" sizes=\"auto, (max-width: 819px) 100vw, 819px\" \/><\/figure>\n<\/figure>\n\n\n\n<div style=\"height:64px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">The Challenges | Engaging Multiple Generations of Fans<\/h2>\n\n\n\n<p>Three challenges that we often see when helping teams and leagues engage multiple generations:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Hesitancy Embracing the Balancing Act<\/strong>: Many important elements of sports products and brands (e.g., the live game experience and brand values) are not as easily manipulated by personalization and automation capabilities.&nbsp; Thus, It can be difficult for some organizations to embrace the idea of finding their unique balance between serving current and emerging fans\u2019 preferences.&nbsp; This balance can be different for each organization as some organization\u2019s current fans may be considered purist or traditionalist, while other current fanbases are more receptive to the types of changes that resonate with the next generation of fans.&nbsp;<\/li>\n\n\n\n<li><strong>Cross-Functional and Comprehensive Effort<\/strong>: Effectively engaging different generations of fans can be a multifaceted challenge that demands the attention and collaboration of the broad organization. Team business personnel, from marketing and social media to technology and business intelligence, are better positioned to drive impact when they align on their multi-generational fan engagement efforts.&nbsp; At the league level, sport operations and media leaders have the challenging but critical responsibility of evolving the in-game product and its delivery (e.g., game rules and media distribution models).&nbsp; All of these efforts are relevant and important.<\/li>\n\n\n\n<li><strong>Adopting Fan Engagement Personalization and Automation Tech<\/strong>: It\u2019s rare for organizations to have the necessary systems, data, people, and processes in place to scale personalized communication and enable multi-generational fan engagement across digital touchpoints.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Establishing the urgency of engaging Gen Z, securing internal alignment, and utilizing technology to scale your efforts are crucial steps to capturing the next generation of fans.<\/p>\n\n\n\n<div style=\"height:64px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Alignment, Data, and Tech | Unlocking Personalization and Automation for Multi-Generational Fan Engagement at Scale<\/h2>\n\n\n\n<p>Among the ways we support clients\u2019 needs to capture the next generation of fans is by helping them optimize their personalized fan engagement efforts.&nbsp; We often start this support by confirming the potential value of such an effort, as understanding the associated upside (and risk) helps leaders drive broad internal alignment. Once this alignment is established, we frequently conduct a personalized fan engagement readiness review.&nbsp; More context on these key steps outlined below:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"276\" src=\"https:\/\/nextleague.com\/wp-content\/uploads\/2025\/05\/Alignment-Data-Tech@3x-1-1024x276.png\" alt=\"\" class=\"wp-image-1003\" style=\"width:672px\" srcset=\"https:\/\/nextleague.com\/wp-content\/uploads\/2025\/05\/Alignment-Data-Tech@3x-1-1024x276.png 1024w, https:\/\/nextleague.com\/wp-content\/uploads\/2025\/05\/Alignment-Data-Tech@3x-1-300x81.png 300w, https:\/\/nextleague.com\/wp-content\/uploads\/2025\/05\/Alignment-Data-Tech@3x-1-768x207.png 768w, https:\/\/nextleague.com\/wp-content\/uploads\/2025\/05\/Alignment-Data-Tech@3x-1-18x5.png 18w, https:\/\/nextleague.com\/wp-content\/uploads\/2025\/05\/Alignment-Data-Tech@3x-1.png 1136w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Impact Assessment &amp; Technology Efficiencies:&nbsp;<\/strong>In addition to assessing the potential value creation of capturing the next generation of fans, we also provide an overview of how personalization and automation technology alleviates the binary nature of the generation\/segment prioritization decision, as the right technology and processes reduce the incremental efforts associated with engaging additional generations\/segments.<\/li>\n\n\n\n<li><strong>Alignment:<\/strong>&nbsp;Clearly documenting a strategic vision and properly socializing it within your organization, goes a long way toward achieving alignment.&nbsp; For example, is team ownership bought in? Are the relevant departments involved or do you have silos? Is the team in sync with the league\u2019s and media partners\u2019 efforts? Documenting the vision and securing buy-in unlocks resources, enables key departments to work in concert, and empowers individuals to move quickly.<\/li>\n\n\n\n<li><strong>Data and Technology:&nbsp;<\/strong>We review the quality of your data, including the comprehensiveness of your fan profiles, segmentation, and enrichment processes.&nbsp; For example, we analyze whether you have processes in place to continuously enrich profiles through loyalty programs, digital interactions, and third-party data sources.&nbsp; The quality of your data is critical to driving meaningful personalization and revenue impact.&nbsp; On the technology front, from the Centralized Data Platform and Content Management System to a personalization engine and automation tools, we evaluate whether your infrastructure is capable of dynamically delivering segmented content that can resonate with a variety of personas. For example, we assess whether your CDP properly consolidates fan data (e.g., ticketing, POS, CRM, to digital interactions) and how well your current systems integrate with legacy platforms and third-party tools.&nbsp; We help ensure your infrastructure not only meets your current engagement needs, but is also agile enough for future innovations.<\/li>\n<\/ul>\n\n\n\n<p>Once we complete this type of review and support with the technology implementation, a client may, as an example, have the ability to send an exciting targeted player free agency update email combined with a season ticket upgrade offer to a dedicated Gen X fan, while simultaneously triggering a short-form vertical video and a single-game ticket offer to a new Gen Z fan.&nbsp; Beyond owned and operated digital touchpoints, on social media for example, where individual fan profiles are unavailable, high-level insights can be used to inform scalable tailored content and community management strategies.&nbsp;<\/p>\n\n\n\n<div style=\"height:64px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Taking Action<\/h2>\n\n\n\n<p>The sports industry is already implementing a variety of strategies and tactics for reaching and engaging the next generation of fans - from integrating business models (e.g., <a href=\"https:\/\/www.lovb.com\/about\">League One Volleyball (LOVB)<\/a>\u2019s youth and professional structure) and fostering influencer\/media collaborations (e.g., <a href=\"https:\/\/www.nba.com\/news\/nba-creator-cup-is-coming-back-to-las-vegas\">NBA Creator Cup<\/a> and <a href=\"https:\/\/www.nwslsoccer.com\/news\/overtime-and-nwsl-team-up-for-gen-z-focused-content-partnership\">NWSL-Overtime<\/a>), to leveraging modern media distribution (e.g., combination of streaming and legacy broadcast) and creating new or updating the in-game product (e.g., <a href=\"https:\/\/tglgolf.com\/info\/official-rules\">TGL<\/a> and <a href=\"https:\/\/www.ap.org\/news-highlights\/spotlights\/2024\/shorter-games-more-running-more-action-two-years-in-mlbs-rule-changes-have-provided-a-jolt\/\">MLB<\/a>)<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/nextleague.com\/wp-content\/uploads\/2025\/05\/TGL_Green_16_9_resize-1024x576.jpeg\" alt=\"\" class=\"wp-image-997\" srcset=\"https:\/\/nextleague.com\/wp-content\/uploads\/2025\/05\/TGL_Green_16_9_resize-1024x576.jpeg 1024w, https:\/\/nextleague.com\/wp-content\/uploads\/2025\/05\/TGL_Green_16_9_resize-300x169.jpeg 300w, https:\/\/nextleague.com\/wp-content\/uploads\/2025\/05\/TGL_Green_16_9_resize-768x432.jpeg 768w, https:\/\/nextleague.com\/wp-content\/uploads\/2025\/05\/TGL_Green_16_9_resize-1536x864.jpeg 1536w, https:\/\/nextleague.com\/wp-content\/uploads\/2025\/05\/TGL_Green_16_9_resize-18x10.jpeg 18w, https:\/\/nextleague.com\/wp-content\/uploads\/2025\/05\/TGL_Green_16_9_resize.jpeg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>These types of efforts, coupled with optimized technology and processes for personalized fan engagement, will be key to scaling the acquisition of Gen Z, a critical segment of fans for your organization's future success.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Are you ready to transform your fan engagement approach?<\/p>\n\n\n\n<div style=\"height:64px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>The above article is also available for PDF download&nbsp;<a href=\"\/wp-content\/uploads\/2025\/05\/NL_Gen_Z_is_Here_MAY152025_final_003-LCC.pdf\">here<\/a>.<\/p>\n\n\n\n<p><strong>Acknowledgement<\/strong><\/p>\n\n\n\n<p>This research was led by Juan De Jesus in collaboration with Shripal Shah and Bora Nikolic. It&nbsp;was edited by Joanna Solowey.<\/p>\n\n\n\n<p><strong>Sources<\/strong><\/p>\n\n\n<ol class=\"wp-block-footnotes\"><li id=\"c5051e9e-5563-4310-87f3-f222adc6c5d6\"><a href=\"https:\/\/nextleague.com\/es\/a-convergence-of-trends-disrupting-how-sports-industry-engages-fans\/\">A Convergence of Trends is Disrupting How the Sports Industry Engages Fans<\/a> <a href=\"#c5051e9e-5563-4310-87f3-f222adc6c5d6-link\" aria-label=\"Jump to footnote reference 1\">\u21a9\ufe0e<\/a><\/li><li id=\"7579bbaa-5722-418f-bdb9-0a2579ac64dc\"><a href=\"https:\/\/www.bbc.com\/worklife\/article\/20231218-the-picky-buying-habits-of-gen-z-consumers\">BBC, Picky Buying Habits-of Gen Z Consumers<\/a> <a href=\"#7579bbaa-5722-418f-bdb9-0a2579ac64dc-link\" aria-label=\"Jump to footnote reference 2\">\u21a9\ufe0e<\/a><\/li><li id=\"a2d18466-f234-4f43-95ce-fbcfa1ecd937\"><a href=\"https:\/\/usa.visa.com\/partner-with-us\/visa-consulting-analytics\/economic-insights\/searching-for-the-consumer-of-tomorrow-the-gen-z-opportunity.html\">Visa Business and Economic Insights (VBEI)<\/a> <a href=\"#a2d18466-f234-4f43-95ce-fbcfa1ecd937-link\" aria-label=\"Jump to footnote reference 3\">\u21a9\ufe0e<\/a><\/li><li id=\"5360f0fd-1e95-44d1-b3fa-779869bafaab\"><a href=\"https:\/\/www.pwc.com\/us\/en\/industries\/tmt\/library\/engaging-younger-sports-fans.html#:~:text=Willingness%20to%20pay%3A%20Despite%20having,62%25%20of%20older%20ones).\">PwC Engaging Younger Sports Fans: How Today\u2019s Trends Can Inform Tomorrow\u2019s Investments<\/a> <a href=\"#5360f0fd-1e95-44d1-b3fa-779869bafaab-link\" aria-label=\"Jump to footnote reference 4\">\u21a9\ufe0e<\/a><\/li><\/ol>","protected":false},"excerpt":{"rendered":"<p>Choosing Between The Current And Next Generation Of Fans? It Doesn\u2019t Have To Be A Binary Decision \u201cHow do we serve our current revenue-generating fans while also capturing the next generation?\" We frequently hear this type of question.&nbsp; Engaging fanbases with different behavioral patterns and psychographics certainly increases operational complexity.&nbsp; Understandably, many sports teams and [&hellip;]<\/p>","protected":false},"author":16,"featured_media":967,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":"[{\"content\":\"<a href=\\\"https:\/\/nextleague.com\/a-convergence-of-trends-disrupting-how-sports-industry-engages-fans\\\">A Convergence of Trends is Disrupting How the Sports Industry Engages Fans<\/a>\",\"id\":\"c5051e9e-5563-4310-87f3-f222adc6c5d6\"},{\"content\":\"<a href=\\\"https:\/\/www.bbc.com\/worklife\/article\/20231218-the-picky-buying-habits-of-gen-z-consumers\\\">BBC, Picky Buying Habits-of Gen Z Consumers<\/a>\",\"id\":\"7579bbaa-5722-418f-bdb9-0a2579ac64dc\"},{\"content\":\"<a href=\\\"https:\/\/usa.visa.com\/partner-with-us\/visa-consulting-analytics\/economic-insights\/searching-for-the-consumer-of-tomorrow-the-gen-z-opportunity.html\\\">Visa Business and Economic Insights (VBEI)<\/a>\",\"id\":\"a2d18466-f234-4f43-95ce-fbcfa1ecd937\"},{\"content\":\"<a href=\\\"https:\/\/www.pwc.com\/us\/en\/industries\/tmt\/library\/engaging-younger-sports-fans.html#:~:text=Willingness%20to%20pay%3A%20Despite%20having,62%25%20of%20older%20ones).\\\">PwC Engaging Younger Sports Fans: How Today\u2019s Trends Can Inform Tomorrow\u2019s Investments<\/a>\",\"id\":\"5360f0fd-1e95-44d1-b3fa-779869bafaab\"}]"},"categories":[5],"tags":[],"class_list":["post-966","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-insights-posts"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Gen Z Is Here | Unlocking This Critical Emerging Consumer Without Deprioritizing Your Current Revenue-Generating Fanbase | Next League<\/title>\n<meta name=\"description\" content=\"Choosing Between The Current And Next Generation Of Fans? 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